Warranty

We take pride in the quality of our products and are pleased to offer a 3-year limited manufacturing warranty on all Babymore products- simply register your product with us through the form below.

This warranty is valid from the date of purchase and applies only to the original purchaser with proof of purchase. It is non-transferable and does not cover items bought second-hand or from unauthorised retailers or distributors.

Please register your product within 28 days of receiving it to activate your full warranty benefits.

What’s Covered

Our warranty covers manufacturing defects in materials and workmanship under normal domestic use.

Where a manufacturing fault is confirmed, we will, at our discretion:

• Provide free replacement parts
• Replace the product (if parts are not viable)
• Offer a refund if no replacement is available (following return of the faulty item)

What’s Not Covered

This warranty is limited to manufacturing faults and does not cover:

• Accidental damage or misuse
• Airline or transport damage (e.g. in car collisions)
• Cosmetic wear and tear, including scratches, chips, dents, stains, discolouration, or corrosion
• Natural imperfections and variations in wood (such as knots or grain pattern)
• Damage due to incorrect assembly, poor maintenance, improper storage, or failure to follow user guides
• Faults caused by modifications, unauthorised repairs, or use of non-approved parts
• General ageing or natural deterioration of materials (e.g. colour fading, wear to wheels or fabrics)
• Use outside a domestic environment (excluding travel systems)
• Any claims outside Mainland UK
• Items missing parts unless reported immediately on delivery

If you believe your product has developed a fault covered under this warranty, please:

1. Contact Babymore or the authorised retailer you purchased from
2. Provide proof of purchase and product details
3. Send clear photos or videos of the issue so we can assess it accordingly

In some cases, we may request the product to be returned for inspection before a resolution is offered. Missing parts will be supplied free of charge when reported promptly, but we cannot accept returns solely due to missing parts.

We may also offer replacement parts for damage not covered under warranty, which can be quoted and supplied separately.

Babymore reserves the right to inspect the item and determine the appropriate resolution. Our liability does not extend to any indirect, incidental, or consequential damages.

Contact Us

For warranty enquiries or to start a claim, please contact our Customer Services team:

Tel: 020 3475 5588
Email: customerservices@babymore.co.uk
Visit: Contact Page