Terms & Conditions
Welcome to the Babymore.co.uk Terms & Conditions of Use, access to and use of our Web Site (“the Site”) and the sale and purchase of products from the Site are governed by the terms and conditions of use and the terms and conditions of business (together “terms and conditions”) set out below.
By using the Site you agree to accept these terms and conditions. If you do not wish to accept these terms and conditions, please do not use this Site.
The term [The Company] or ‘us’ or ‘we’ refers to the owner of the website – Baby More Limited, a company incorporated in England & Wales with company number 07726408. VAT Number 162787674.
The term ‘you’ refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice and you should check them before you make a new purchase.
This website is only intended for use by people resident in specific areas of UK that we offer delivery as detailed on our website. We are unable to accept orders from any other countries.
Our website is also only intended for use by consumers; that means people who want to buy our products for personal use and not for any business purposes. We reserve the right to reject your order if we reasonably think that you are buying our products for business purposes but we will contact you to discuss this first.
Your use of any information or material on this website is entirely at your own risk, for which we shall not be held liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
2: LINKED SITES
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
3: COPYRIGHT AND TRADEMARKS
This website contains material which is owned by or licensed to us. This material includes, (but is not limited to) design, text, graphics, layout, look, appearance and graphics. And all software compilations, underlying source code, software and all other materials on this Site are the copyright of Babymore and its affiliates, or their content and technology providers. All rights reserved.
Permission is granted to electronically copy and to print in hard copy portions of the Site for the sole purpose of placing an order with us or using the Site as a shopping resource. Any other use of materials on this Site, including reproduction for purposes other than those noted above, modification, distribution, or republication, without our prior written permission, is strictly prohibited.
Babymore is registered trademark (R), brand name, product names and titles used in the Site are trade marks or trade names of Baby More Ltd. No permission is given in respect of the use of any of these names or titles and moreover any such use may constitute an infringement of the holders’ rights.
4: PERSONAL DETAILS
We will never give your personal details to anyone outside Babymore without your consent.
If you want to order any products from our website then you will need to provide us with certain details. You will be asked to enter information such as your name, address, email address and telephone number. You are responsible for ensuring that all of the information you provide to us is true and accurate.
To ensure that your credit, debit or charge card is not being used without your consent we will carry out certain credit and fraud checks and will validate the name, address and other personal information that you give to us during the ‘checkout’ process against appropriate third party databases. If any problems arise from these checks, we will give you a call.
5: COMPETITION TERMS AND CONDITIONS
Entrants must be aged 18 years or over and resident in England, Scotland, Wales or Northern Ireland.
Employees of Babymore Company, their agents and families are excluded from entering the draw.
Those professionally associated with the promotion and their families are excluded from entering the draw.
Entry into this competition confirms your acceptance of these Terms and Conditions and your agreement to be bound by the decisions of Babymore.
Entry is strictly limited to one entry per person. Entries from agents or third parties are invalid. Proof of sending is not regarded as proof of receipt.
Babymore cannot be held responsible for entries lost, delayed or unclear.
The winners will be selected at random from all the entries received before the closing date and time.
The winners may also be contacted by the promoters agents or third parties to arrange provision of the prize.
Winners will be notified by private message within 14 days of the closing date.
Should Babymore be unable to contact the winners, or the winners fail to accept the prize by email, phone call or letter within 14 days, another winner will be selected at random.
The winners agree to the use of their name, photograph and disclosure of county of residence and will co-operate with any other reasonable requests relating to any post-winning publicity
There is no cash alternative to the stated prize. Babymore reserves the right to offer a similar prize, or a prize of equal or greater value, if the stated prize is unavailable.
The judges’ decision is final. No correspondence will be entered into.
6: DISCOUNTS AND OFFERS
We may run special offers and/or discounts on our website from time to time at our discretion. For details of the terms and conditions of each special offer and discount, please see Promotions Terms and Conditions. We reserve the right to terminate any special offer or discount at any time without notice (but this will not affect any orders that we have already accepted).
Terms & Conditions of Business
1: SALE AND PURCHASE
We will sell and you will purchase products subject to our terms and conditions of business set out below.
The contract in respect of the products supplied by us to you comes into existence when your order has been accepted by us. For the avoidance of doubt, receipt of an order via our site does not constitute acceptance of an order.
Once you place the order, we will email you to acknowledge receive of your order first. And send you an email to confirm dispatch of your order. Only then, at this point, your order has been accepted by us and the contract is formed. A pre-order (Back order) for a product that has not yet available in stock, we send you an email to acknowledge receipt of your order and to confirm that it is being processed.
Order acceptance and completion of the contract between you and us will occur upon the despatch (to you) of the products ordered unless we have been unable to accept your order or you have cancelled your order.
We may restrict the maximum quantity of an item that can be ordered per customer.
By placing an order, you confirm that: You are legally capable of entering into binding contracts. You are at least 18 years old. You have provided your real name, phone number, e-mail address, payment details and any other requested information.
All prices are quoted in pounds Sterling and are inclusive of VAT unless otherwise specified.
Prices are subject to any changes to the rate or applicability of VAT
The total cost of your order is the price of the Products ordered plus delivery charges as set out in the Delivery section of this Website.
Prices are correct at the time of order only and relate to internet purchases only. All orders for products are subject to availability and we reserve the right to refuse to supply any particular person.
Payment can be made by any of the methods specified in the checkout and once you have placed your order, your nominated account will be debited immediately and you will be sent an email to confirm your order.
You confirm that the credit, debit or store card that is being used is yours.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
All payments are processed for you by either SagePay or PayPal. The balance is paid to us. The total amount you pay is the same regardless of the payment method.
Payment must be made in pounds Sterling only. Major credit or debit cards accepted as listed: Visa, Delta, Master Card, Switch and Electron.
We will retain the property in the products until full payment has been made by you and has been received by us
While we take all reasonable care to ensure that all details, descriptions, colours, specifications and prices of products on this website are accurate at the time of entering the website, neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that any such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Each product is sold subject to its product description which can be found on the particular web page for the relevant product.
Please note the following with regards to all product descriptions on our website:
We reserve the right to alter specifications without prior notice. All goods are subject to availability. All sizes and weights are given as a guide only and are approximate.
Parts or accessories supplied to coordinate with the main product may differ in shade; this is normally caused by the manufacturing process and is not a fault.
Images shown on our website are for illustrative purposes only. the accuracy of colour reproduction may vary due to limitations in both the photographic and specifications of different output devices.
Wood is a natural product and will therefore carry minor imperfections and characteristics such as grain and colour variation and knots. These characteristics are not classed as a manufacturing fault. Manufacture of wooden furniture normally use different grades of wood and therefore the finish can appear differently.
Our delivery services apply to UK Mainland addresses only, excludes BFPO address, PO box or communal postal address.
Our standard delivery service is a one-man curbside service, delivers Monday to Friday 7am-6pm, excluding weekends and bank holidays.
Please check our ‘Delivery’ page for detail of applicable charges to your address.
Responsibility for the goods passes to the customer after they are unloaded from the delivery vehicle notwithstanding any assistance provided in delivering goods into the property or building.
Any date or period for delivery will be considered as indicative only, remote or rural addresses might take longer to deliver.
While every effort will be made to despatch goods within the timescale quoted, due to circumstances beyond our (and their) control, such as extreme weather conditions, security checks, unforeseen incidents, miss-route of parcels, delays may occur. If you are working to a set deadline (e.g. holiday departure, a birthday) please allow for extra time to cover any eventualities that may arise.
No liability can be accepted by us for failure to deliver within the quoted times or within any specific time period. Babymore shall not be liable for any loss or damage whatsoever (including consequential loss or loss of profit) arising directly or indirectly from any delay in the delivery of all or any of the goods howsoever caused.
If you provide us with any incorrect delivery details which results in the order being delivered to an incorrect address, Babymore cannot be held responsible for any loss you may incur as a result.
The risk in the products will pass to you on delivery, we will accept no liability for shortages or damage to goods unless the customer notes the “damage” at the time of delivery and notifies us via email within 24 hours of receipt of the goods. “Unable to inspect” or similar words note on delivery are not acceptable for damage claim. Please refer to our return policy for details of report damaged goods on delivery.
All delivery must be signed for, the customer is responsible to make sure someone is available at the delivery address all day to sign for the parcel(s). Contact mobile telephone number must be provided to Babymore when placing an order. At the checkout stage, under the section ‘Order Notes’, you are able to include certain information / instructions for the delivery. Here you will be able to specify a neighbour you wish the parcel to be delivered to.
**The Free delivery” will only be attempted once with our dedicated courier service. A signature is required upon delivery. Any missed deliveries will incur a second attempt redelivery charges of £5 per box/parcel.
If there is nobody in at the delivery address to sign for the parcel(s), the driver will post a card through your door to let you know that a delivery attempt was made and take the parcel(s) back to the local depot for a re-attempt at the delivery address the next working day. You can re-arrange delivery direct with our courier from the details left on the calling card. Should no contact be made with us or the courier direct within 7 days from 1st delivery attempt and the goods are returned back to Babymore, a return charge of £10 per box/parcel will be incurred.
If you cannot accept delivery of the goods for more than 7 days after the product is available for delivery, we may store the goods pending their actual delivery and reasonable storage cost will incur. We under no obligation of any loss or damage to the goods during storage. If the period of storage exceeds 30 days, the company may elect to sell the goods at the best price obtainable and (after deducting all reasonable storage and selling expenses) account to the Customer for the excess over the price under the contract or charge the Customer for any shortfall below the price under the contract.
You will inspect products within a reasonable time after their receipt and you will be deemed to have accepted the products unless you notify us in accordance with paragraph 7 below that you want to cancel your order or you notify us in accordance with paragraph 8 below that the products are faulty. If no such action is taken, we will consider the products being as described, of satisfactory quality and fit for their purpose, and may not accept any rejection or cancellation at a later date. Your statutory customer rights are not affected.
7: RETURNS & CANCELLATIONS
Everything we sell online is covered under Consumer Contracts (Information, Cancellation and Additional Charges) Regulations by a 14-day cooling off period.
To enable us to authorise a return you must notify us within 14 days from the day you receive your goods by contacting our customer services team vie contact detail above.
Any parcel returned to us without authorisation will be refused.
It is the customer’s responsibility for the return shipping cost and to take reasonable care and ensure the items returned are received by Babymore in the original packaging, in an unused, saleable condition.
We cannot accept a return on any personal hygiene items such as mattresses, where the original packaging has been opened/unsealed or used.
We recommend all returns are arranged through Babymore nominated courier service, which provides a reliable and fully insured service. Collection charges are shown below. Alternatively if you prefer to arrange your own courier, items must be returned by a registered courier and trackable service for insurance purposes.
£25 – single box or parcel
£30 – two boxes or parcels
£50 – three boxes or parcels
£80 – more than three boxes or parcels
Additional charge of £20 for each failed attempt of collection made by courier, i.e. not available or items not ready at point of the collection.
Applicable collection charges will be deducted from your refund.
Upon receipt of return item, Babymore will inspect the returned item. If deemed unused and in an original condition, the refund will be put back into the original payment method of the order. Premium delivery services will not be refunded. This refund will be completed within 14 days of receipt of the return.
If the return is deemed unfit for resale, the item will be returned to the customer without any refund.
All assembled dimensions are advised on each individual product listing. Please check before ordering that the furniture will fit in your desired location. Do not assemble if you are unsure on the colour/style. If you wish to return any items which have been assembled, a 50% charge of the original purchase price will be deducted from your refund.
We will refund the cost of the item via payment method of your original order, excluding delivery charges, premium delivery services will not be refunded.
If you purchase your item from a retail store or another online retailer, please contact the retailer directly.
The right to cancel is a no fault cancellation. If the goods are faulty then the standard statutory rights apply.
If your exercise your right to cancel prior to order dispatch, Babymore will issue a full refund of your payment.
Cancellation request after the order left our warehouse and before delivery, the refund will deduct transport and insurance costs.
If your product has been delivered, then the process will be followed as laid out in our return policy.
8: FAULTY ITEMS
All our products are subject to a 6 month limited warranty period starting on the day of purchase.
The warranty is only available to the original purchaser of the item(s) and must be accompanied by the original receipt and is non transferable. It does not cover second hand product or through an unauthorised retailer or distributor not approved by Babymore. This warranty is limited to the value of the product that actually paid.
The warranty does not cover:
- Damage caused by non domestic use.
- Accidental damage, normal wear and tear, for example: Cosmetic damage, Worn/torn fabric.
- Damage caused by incorrectly stored, failure to follow the user guide and maintenance instructions.
- Damage caused by misused, neglected, abused.
- Product which has been modified, undergone an unauthorised repair or used a non approved spare part.
- Moving parts should be maintained on a regular basis and keep necessary parts running effectively.
- Mattress foam discoloration by exposed to light without sheet or cover.
- Claims on products outside Mainland UK.
- Claims made after the expiry of the warranty period are not covered.
- We can provide spare parts for damages fall outside the warranty. Prices are quoted on an individual basis.
If a problem should arise which you feel is covered by our warranty, please contact Babymore or an authorized retailer from whom you purchased your furniture. Proof of purchase, the product detail and evidence of fault will be required for the fulfilment of the warranty.
Images must be provided by email or contact us page of the site, Babymore will diagnose the fault and decide if it’s covered under warranty. Where applicable, Babymore may inspect the product and verify fault before offering spare part, replacement or refund.
Under the warranty, We will offer spare part(s) free of charge to rectify the problem, where spare part is uneconomical, we will offer a replacement product. If a replacement is not available, a refund will be offered for our collection of product return.
Do not return your product without contact us first. Return item received must in original packaging, received in condition no other than the fault reported.
For our nominated courier collection of item , it must be securely boxed and packed prior to collection, with a letter stating the exact nature of the fault securely placed inside the box with the product and a piece of plain paper securely attached to the outside of the box with all of the Customer’s details written on it together with the Company’s SRN reference clearly appearing on the carton. (Details will be provided by the Company’s customer service advisor prior to collection).
Please note: charge of £20 for each failed collection attempt made by courier, i.e. the customer not available, the item is not ready, not boxed or securely packed.
Missing part will be provided, we cannot accept returns due to missing parts.
In no event shall Babymore or its suppliers be liable to you or any third party for any indirect, incidental, or consequential damages arising out of the use of the product.
This limited warranty gives you specific legal rights. This limited warranty does not, in any way, affect the rights given to you by law.
Please note that our products and promotions are only available in mainland United Kingdom and Northern Ireland* and, as such, may be unavailable in the region or country from which you are accessing the Site. Some products not available for delivery in Northern Ireland.
Most age recommendations and suitabilities on the site are a guide only
If any part or parts of these terms and conditions are deemed invalid, void or unenforceable, then that part or those parts will be considered severable from these terms and conditions thereby not preventing the remainder from being enforceable or effective.
These terms and conditions may be revised at any time and we reserve the right to do so. You are, therefore, advised to keep up to date with the contents of these terms and conditions as revisions are binding upon you.
Nothing in these terms and conditions will reduce your statutory rights relating to faulty or misdescribed goods. For further information about your statutory rights contact your local authority Trading Standards Department or Citizen’s Advice Bureau.
10: THE COMPANY’S LIABILITY
The Company’s liability in respect of breach or non-performance of any order shall be limited to the invoiced value to which the claim relates.
Goods are not tested or sold as fit for any particular purpose or for use under any specific conditions other than under normal conditions for those type of goods.
Subject as expressly provided in these Terms and Conditions, and except where the goods are sold to a person dealing as a consumer (within the meaning of the Unfair Contract Terms Act 1977), all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.
These terms do not affect the customers statutory rights.
11: GOVERNING LAW
Your use of this Site and any purchase by you on this Site of any products will be governed by English Law and will be deemed to have occurred in mainland United Kingdom.