Ensuring your order reaches you quickly and safely is our top priority. We work with external couriers who specialise in handling large and bulky parcels for delivery to both commercial and residential addresses. To help ensure a smooth delivery on the first attempt, please take a moment to review the delivery details provided with your order.
Enjoy FREE delivery on orders over £50. For orders under £50, a delivery charge of £10 applies. Some delivery locations may incur additional surcharges.
Place your order by 12 noon Monday to Friday for same-day dispatch, excluding bank holidays and weekends.
Order by 12 noon Monday to Friday for free, same day collection, at our Basildon warehouse. Collection from Monday to Friday 9am – 4:30pm, excluding Bank Holidays. An ID will be required.
Our delivery timeframes apply exclusively to UK mainland, excludes BFPO address, PO box or communal postal address. Deliveries to other locations may take longer.
Premium Room of Choice Delivery – £20
Large deliveries only.
Our Premium Room of Choice service includes delivery to the room of your choice, including upstairs rooms up to 3rd floor.
Delivery will take place within 14 days of your order, and we will contact you in advance to confirm a suitable date and time.
Excluded Postcodes
Unfortunately, this service is not available in the following postcode areas:
AB: AB37–38, AB44–45, AB54–56
IV: IV1–28, IV30–32, IV36, IV40–56, IV63
KA: KA27–28
KW: KW1–3, KW5–17
PA: PA26, PA28–38
PH: PH49–50
TR: TR21–25
Missed Deliveries
It is essential that someone is available at the delivery address on the agreed date to accept and sign for the parcel(s). A valid mobile phone number must be provided at the time of placing your order.
Please note:
We are not liable for any loss resulting from an incorrect address provided with your order. If you request a change of address after dispatch, a charge of £10 per box/parcel will apply, and the courier may need to delay the delivery to process the address change.
While we and our couriers make every effort to deliver your items within the stated timescales, please note that this is not a fully guaranteed service. Occasionally, unforeseen circumstances may cause delays. We cannot be held responsible for any delays that are beyond our control.
You have been provided with a unique tracking number and the designated carrier in your dispatch confirmation. Please use this information to track your parcel and monitor notifications from the carrier via SMS or email. These updates will provide you with the status of your delivery and a 2-hour delivery window. If you haven’t received these notifications, please feel free to contact us at 0203 4755588, Monday to Friday, 9am - 5pm. We’ll be happy to assist you.
You may receive your delivery in multiple parcels on different days.
Please note, part of your delivery may arrive before or after the expected delivery date.
Occasionally, carriers may experience delays due to traffic, weather, or split deliveries. If this happens, don’t worry – we’re here to help, just reach out to us!
Please ensure a capable person is available to take large item delivery. Our delivery service is to the front door of the delivery premises. For those living in a flat, delivery will be made to the main entrance of the building. While some couriers may offer additional assistance at their discretion, they are not obliged to transport the parcel inside the premises. For your security, we do not permit our carriers to leave parcels without your instruction. Carriers typically take photographs as proof of delivery; to protect your privacy, they will avoid capturing you in the picture.
If there are any visible signs of damage, even minor, please sign for the delivery as damaged. Please do not refuse the delivery.
If you're not going to be available to take delivery, please inform us the day before. Our shipments often contain bulky and valuable items. If you're not home, and unable to sign for the delivery, you can reschedule or redirect your delivery to a safe place (e.g., a neighbour or concierge) via the carrier’s link provided with the confirmation. If you choose to instruct the courier to leave your order in a safe place or with a neighbour, ownership of the parcel transfers to you once it has been delivered as per your instructions. In such cases, we cannot be held responsible for any loss or damage that may occur.
Please respond to any courier calling cards, emails, or SMS messages if you need to reschedule your delivery. If the item is not accepted or there is no one available to receive it, you must either reschedule with the carrier or contact us immediately. If the item is returned to us, a return charge of £10 per box/parcel will apply.
We appreciate that all items that are delivered are not necessarily purchased for immediate use. To avoid disappointment on opening we would ask that all your parcels are checked thoroughly on arrival. We kindly ask that you inspect the contents of your delivery as soon as possible- within 7 working days. Prompt inspection allows us to address any issues and make necessary inquiries with the carrier.
Before refusing delivery, we kindly ask that you check inside the box to see if the item itself is damaged. Packaging is there to protect the product during transit, and while it may show signs of wear due to handling and travel, this does not necessarily mean the item inside is affected. If the contents are damaged, please sign for the delivery as “damaged”- do not refuse the goods. Collection charges will apply if delivery is refused and the product itself (not the packaging) is found to be undamaged after verification at our service centre. Please fully inspect all items received and report all damages as soon as possible.
If your order shows as delivered but hasn’t arrived, you must contact us within
7 days from the delivered date. After this time we cannot guarantee that the couriers can investigate missing items.
We are not liable for any loss resulting from an incorrect address provided with your order. If you request a change of address after dispatch, a charge of £10 per box/parcel will apply, and the courier may need to delay the delivery to process the address change.
Please ensure you provide a valid mobile telephone number, as we may need to contact you urgently regarding your order or delivery, and the courier may also need to reach you for delivery-related matters.
If you have any special circumstances, please contact us prior to placing your order.
Please note that if a report is made after 30 days, we will no longer be able to assist.
Standard Delivery within 2-3 working days, delivery charges apply:
Isle of Wight – £10
Scottish Highland – £30
Scottish Islands & Isles of Scilly – No Delivery
Northern Ireland – No Delivery
Isle of Man – No Delivery
For more information please visit our Terms and Conditions.
