Delivery

Getting your goods to you swiftly and safely is of utmost importance to us. We entrust external courier that handler large and bulky parcel for delivery to commercial and residential address. To improve your shopping experience with us and ensure delivery success at first attempt, please note the delivery information provided to your order.

Delivery Information

Our delivery services apply to UK Mainland addresses ONLY, excludes BFPO address, PO box or communal postal address.

Our standard delivery service is a one-man curbside service, delivers Monday to Friday 7am-6pm, excluding weekends and bank holidays.

FREE Delivery  on orders of £50 or over. £10 for order under £50. To UK Mainland addresses.

Order by 12noon for same day dispatch, excludes bank holidays and weekends.

Courier would send both email and SMS text to you. On the day of delivery, advising of 2 hours delivery time frame.

Check our delivery terms and conditions in our Terms and Conditions.

IMPORTANT:
  • 2 – 3 days delivery service for working day only. Working days are Monday to Friday, Excludes bank holidays and weekends.
  • Any date or period for delivery will be considered as indicative only, remote or rural addresses might take longer to deliver.
  • Correct delivery address. We are not liable for loss from an incorrect address provided with your order. Change of address after the order dispatch will bring a charge of £10 per box/parcel and courier may have to delay the delivery to apply the change of address.
  • A valid mobile telephone number. we may urgently contact you regarding your order and delivery, courier may need to contact you about the delivery as well.
  • Please respond to courier calling cards, emails and SMS test if you need to reschedule delivery. If an item is not called for within 7 days from delivery attempt, or rejected, and returned to us, a return charge of £10 per box/parcel will be incurred.
  • Please ensure a capable person is available to take large item delivery. Due to legal restrictions, the courier will only able to deliver to your front door or the main entrance to the building should you live in a flat, and will not able to take this further.
  • Without your specific written instruction, we don’t allow the courier to leave the parcel to your neighbour or a safe place. If you would like goods deliver to your neighbour or a safe place, at the checkout stage, under the section ‘Order Notes’,  you are able to include certain information / instructions for the delivery.  We are not liable for loss or consequential damages that arise out of such an arrangement.

Standard Delivery (2-3 days) – Free on orders of £50 or over. £10 for order under £50.

  • Working days are Monday to Friday, Excludes Bank Holidays.
  • Please note your order may take slightly longer to arrive, for reasons out of our control.

Order & Collect – FREE @ Basildon warehouse

  • Order by 12noon for same day collection
  • Collection From Mon-Fri, 9AM – 4:30PM, Excludes Bank Holidays.
  • An ID will be required.

FURNITURE ROOM SETS – consist of cot bed, dresser and wardrobe, or more items, our specialist delivery service may deliver to the room of your choice.

The service does not cover below post codes and areas

TR, SY20, SY23-25, LL58-78, KA27-28, KW, IV40-51, IV55-56, PH41-44

UK islands, Northern Ireland, Channel Islands. 

Standard Delivery within 2-3 working days, no free delivery

Isle of Wight – £10

  • Post codes: PO30-PO41

Scottish Highland – £30

  • Post codes: AB, IV, FK19-21, KW1-14, PA20-39, PH11-40, PH49-50

Scottish Islands & Isles of Scilly – No Delivery

  • Post codes: KA27-28, KW15-17,  PA41-78, PH42-44, HS, ZE, TR21-25

Northern Ireland – No Delivery

  • Post codes: BT

Isle of Man – No Delivery

  • Post codes: IM

NOTE: Before order FURNITURE ROOM SETS, please contact us for delivery quotation. 02034755588.

Please fully inspect all items received and report all damages within 24 hours.

For large nursery furniture sets which include cot bed, dresser and wardrobe, our specialist delivery service will deliver to the room of your choice. The delivery will take place within 7-14 days from the point of the order being paid in full, depending on your post code area. 

The delivery team will contact you to offer your a choice of available delivery dates.  The service and delivery are between Monday to Friday 8am to 8pm (working day). Text notifications and live delivery updates will be provided. 

The service does not cover below post codes and areas

TR, SY20, SY23-25, LL58-78, KA27-28, KW, IV40-51, IV55-56, PH41-44

UK islands, Northern Ireland, Channel Islands. 

Once your order is dispatched, an email will be sent to you which will include a tracking id, contact details and how to track the delivery.

Out for delivery – the delivery shall reach you today.
Delivered – your consignment was successfully delivered, POD show detail.
Please note that system may not locate new consignment created on the day, until later in the evening.
If your item does not arrive as expected, please let us know via email or telephone 02034755588

We consolidate all items of your order for dispatch. If you have not received the entire order as expected, please track your order first, occasionally courier split consignment for deliveries.

Courier would send both email and SMS text to you on the day of delivery, advising of 2 hours delivery time frame.

You may contact our customer services on  02034755588 or send us an email via the contact us page.

If your item has not arrived as expected per tracking information, or item different to your order, please report the event to us within 5 days of actual or expected delivery date,  via email or telephone  02034755588

Before you refuse the delivery, we ask that you check inside the box to establish if the item itself has been damaged. The packaging is simply used to protect the item whilst in transit. Due to the weight of some parcels and the distance travelled through many courier depot’s, we cannot guarantee that the external packaging will not be marked on arrival.

If you find the contents to be spoilt, please sign for the goods as “damaged”,  DO NOT REFUSE THE GOODS.

Note: Collection charges will apply if delivery is refused and the product (not the packaging) is not faulty/damaged (following verification at the service centre).

You must contact us with images of any damage to the item and the packaging to us within 24hrs of receipt so that any problems can be rectified immediately, this is the timeframe that enables us to claim from the couriers insurance. Outside of this timeframe we are unable to claim from the couriers insurance.

To report damage, vie contact us page, email: [email protected]  or phone 02034755588.  Office hours: 9am to 5pm Monday to Friday (excluding public holidays).

We aim to respond to your enquiry in the quickest possible timeframe.
All products/parts that arrive which have been damaged in transit will be replaced ‘like for like’ free of charge in the quickest possible timeframe. For wooden items damaged in transit we will replace the damaged parts only and not the complete carton. This prevents the likelihood of the whole carton getting damaged for the second time. Replacement parts are packed individually and securely for transit.
If we are not able to replace the damaged parts within 7 working days, a collection will be arranged for full refund.

We appreciate that all items that are delivered are not necessarily purchased for immediate use. To avoid disappointment on opening we would ask that all your parcels are checked thoroughly on arrival.

Courier would send both email and SMS text to you on the day of delivery, advising of 2 hours delivery time frame.

You may contact our customer services on  02034755588 or send us an email via the contact us page.

If your item has not arrived as expected per tracking information, or item different to your order, please report the event to us within 5 days of actual or expected delivery date,  via email or telephone  02034755588