Delivery

Delivery Information

Our delivery services apply to UK addresses ONLY, excludes BFPO address, PO box or communal postal address, Channel Islands.
Our standard delivery service is a one-man curbside service, delivers Monday to Friday 7am-6pm, excluding weekends and bank holidays.

FREE Delivery on orders of £100 or over. £10 for order under £100. To England, Wales & part of Scotland addresses.

Order by 12noon for same day dispatch, excludes bank holidays and weekends.

Courier would send both email and SMS text to you on the day of delivery, advising of 2 hours delivery time frame.

Check our delivery terms and conditions in our Terms and Conditions.

IMPORTANT:

2 – 3 days delivery service for working day only. Working days are Monday to Friday, Excludes bank holidays and weekends.
Any date or period for delivery will be considered as indicative only, remote or rural addresses might take longer to deliver.
Correct delivery address. We are not liable for loss from an incorrect address provided with your order. Change of address after the order dispatch will bring a charge of £5 per box/parcel and courier may have to delay the delivery to apply the change of address.
A valid mobile telephone number. we may urgently contact you regarding your order and delivery, courier may need to contact you about the delivery as well.
Someone is able to sign and take the parcel on the day. A signature is required upon delivery. Any missed deliveries will incur a second attempt redelivery charges of £5 per box/parcel.
Please respond to any calling cards that are left by our courier. If an item is not called for within 7 days from 1st delivery attempt, and returned to us, a return charge of £10 per box/parcel will be incurred.
Please ensure a capable person is available to take large item delivery. Due to legal restrictions, the courier will only able to deliver to your front door or the main entrance to the building should you live in a flat, and will not able to take this further.
Without your specific written instruction, we don’t allow the courier to leave the parcel to your neighbour or a safe place. If you would like goods deliver to your neighbour or a safe place, at the checkout stage, under the section ‘Order Notes’, you are able to include certain information / instructions for the delivery. We are not liable for loss or consequential damages that arise out of such an arrangement.

Delivery for ENGLAND, WALES & PARTS of SCOTLAND:

FREE Delivery (2-3 days) – on orders of £100 or over. £10 for order under £100.

Working days are Monday to Friday, Excludes Bank Holidays.
Please note that during sale periods your order may take slightly longer to arrive than stated.

Named Day Delivery (Monday to Friday) – additional £10

Your choice from Monday to Friday. Excludes Bank Holidays.
Order by 12noon for Next Day delivery.

Order & Collect – FREE @ Basildon warehouse

Order by 12noon for same day collection
Collection From Mon-Fri, 9AM – 4:30PM, Excludes Bank Holidays.
An ID will be required.

Please NOTE: FURNITURE ROOM SETS require additional working days to delivery. Please call to confirm 02034755588

Delivery to Scottish Highland, Northern Ireland ans Isles, regardless of order value

Standard Delivery within 2-3 working days, no free delivery

Isle of Wight – £10

Post codes: PO30-PO41

Scottish Highland – £30

Post codes: AB1-9, AB13-14, AB21-23, AB30-45, IV1-56, IV63, FK19-21, KW1-14, PA20-39, PH11-41, PH49 & PH50, KA27 & KA28

Scottish Islands & Isles of Scilly – £40

Post codes: KA27-KA28, KW15-KW17, PA41-PA49, PA60-PA78, PH42-PH44, HS, ZE

Northern Ireland – £45

Post codes: BT

Isle of Man – £100

Post codes: IM

Please note: before order FURNITURE ROOM SETS, please contact us for delivery quotation. 02034755588.

Please fully inspect all items received and report all damages within 24 hours.

How to track your delivery

Once your order is dispatched, an email will be sent to you which will include a tracking id, contact details and how to track the delivery on line or over the phone.
1. www.xdp.co.uk
2. Track (top right of page)
3. Con No – quoted on your dispatch email
4. Post code – delivery address
5. GO

Out for delivery – the delivery shall reach you today.
Delivered – your consignment was successfully delivered, POD show detail.
Please note that system may not locate new consignment created on the day, until later in the evening.
If your item does not arrive as expected, please let us know via email or telephone 02034755588

Only part or non of my order arrived

We consolidate all items of your order for dispatch. If you have not received the entire order as expected, please track your order first, occasionally courier split consignment for deliveries.

Courier would send both email and SMS text to you on the day of delivery, advising of 2 hours delivery time frame.

You may contact our customer services on 02034755588 or send us an email via the contact us page.

If your item has not arrived as expected per tracking information, or item different to your order, please report the event to us within 5 days of actual or expected delivery date, via email or telephone 02034755588

Package looks damaged on arrival

Before you refuse the delivery, we ask that you check inside the box to establish if the item itself has been damaged. The packaging is simply used to protect the item whilst in transit. Due to the weight of some parcels and the distance travelled through many courier depot’s, we cannot guarantee that the external packaging will not be marked on arrival.

If you find the contents to be spoilt, please sign for the goods as “damaged”, DO NOT REFUSE THE GOODS.

Note: Collection charges will apply if delivery is refused and the product (not the packaging) is not faulty/damaged (following verification at the service centre).

You must contact us with images of any damage to the item and the packaging to us within 24hrs of receipt so that any problems can be rectified immediately, this is the timeframe that enables us to claim from the couriers insurance. Outside of this timeframe we are unable to claim from the couriers insurance.

To report damage, vie contact us page, email: customerservices@babymore.co.uk or phone 02034755588. Office hours: 9am to 5pm Monday to Friday (excluding public holidays).

We aim to respond to your enquiry in the quickest possible timeframe.
All products/parts that arrive which have been damaged in transit will be replaced ‘like for like’ free of charge in the quickest possible timeframe. For wooden items damaged in transit we will replace the damaged parts only and not the complete carton. This prevents the likelihood of the whole carton getting damaged for the second time. Replacement parts are packed individually and securely for transit.
If we are not able to replace the damaged parts within 7 working days, a collection will be arranged for full refund.

We appreciate that all items that are delivered are not necessarily purchased for immediate use. To avoid disappointment on opening we would ask that all your parcels are checked thoroughly on arrival.