Returns & Refunds

Babymore Customer Services, 9am to 5pm Monday to Friday (excluding public holidays).

Tel: 02034755588
Email: customerservices@babymore.co.uk

We hope you love your purchase, but if for any reason you change your mind, we’re here to help.

14-Day Cancellation (Cooling-Off) Period

As part of your statutory rights under the Consumer Contracts Regulations, you are entitled to cancel your order within 14 days of delivery—no questions asked.

• Cancellation requests must be made within 14 days of receiving the goods by contacting us at customerservices@babymore.co.uk.
• Items must remain unopened, unused, unassembled, and in resellable condition with all original packaging intact.
• A return courier fee will apply.

30-Day Return Policy

We also offer an extended return window of up to 30 days from delivery for added peace of mind.

• Returns within 30 days are accepted provided the product meets our return conditions.
• Items must be unused, in their original packaging, and in a saleable condition.
• If the product has been assembled or used, it may be subject to deductions, or we may be unable to accept the return.

Please note: All returns must be authorised by our customer service team before being sent back. Any unauthorised parcels will be refused.

Arranging a Return

We recommend using our nominated courier service for a safe and fully insured return. If you prefer to use your own courier, please ensure the service is registered and trackable.

Collection Charges (deducted from your refund):

• £25 – Single box or parcel
• £30 – Two boxes or parcels
• £50 – Three boxes or parcels
• £80 – More than three boxes

Additional charge: £20 for each failed collection attempt (e.g. item not ready or unavailable at the arranged pickup time).

Returns Exclusions

For hygiene reasons, we cannot accept returns of the following items if opened or used:

• Mattresses
• Other personal-use items

If in doubt, please contact us before opening any sealed hygiene products.

Assembled Furniture

Please ensure your furniture is suitable before assembling. Returns of assembled items incur a 50% deduction from the original purchase price.

• All product dimensions are listed online.
• Unsure about colour or style? Please check before assembly.

Refunds

Once we’ve received and inspected your return:

• If the item is unused and in its original condition, your refund will be issued via your original payment method within 14 days.
• Premium delivery services are non-refundable.
• Items deemed unfit for resale will be returned to you and will not be refunded.

Order Cancellations

If your order hasn’t yet been dispatched, we’ll cancel and refund it in full.

• If the order has already been dispatched, standard return charges will apply.
• To cancel, please contact us as soon as possible on 0203 4755588.

Purchased from Another Retailer?

If you bought your Babymore product through a retailer (in-store or online), please contact them directly regarding cancellations, returns, or exchanges.


Peace of Mind: 3-Year Manufacturing Warranty

All Babymore products are backed by our 3-Year Manufacturer’s Warranty, giving you extra peace of mind. This applies to every product in our range – no exceptions. Full warranty details can be found here.