All items need to be checked within 14 days of being delivered.
Even if you’ve purchased early and are not ready to assemble the furniture or use it yet, we ask that you open the boxes and check you’re happy with what has been received straight away. Any issues reported after 14 days from the delivery date will not be accepted unless there are exceptional circumstances.
It is important to note that you should not dispose of any boxes until you are happy with your order.
All damaged in transit or faulty products must be reported within 14 days of receipt of the order. If it is a manufacturing fault or transit damage the part will be replaced free of charge.
If reported after 14 days, Babymore will investigate the evidence provided. If it is not proved to be a manufacturing fault or transit damage, then the part will be supplied at a charge. If it is found to be a manufacturing fault, then the part will be replaced free of charge.
If reported over 30 days after receipt of the product, there will be a charge for a replacement part.
Images should be provided for initial investigate, where applicable, Babymore may inspect the product for verification.
Babymore endeavour to hold coordinating components for the duration of the warranty period. If specific finish is not available, then a similar finish will be used. Product finishes may fade and discolour slightly during normal use, and we cannot guarantee that replacements will be an exact match to original components. Babymore reserves the right to require the defective be returned upon request.
Please complete below request form to the best of your knowledge.