Babymore

Frequently Asked Question

Where can I see Babymore products?

Click here to view all of the Babymore products.

What safety standards do your cots meet?

All our cots meet BSI standard BS EN 716:2008. Our beds meet BSI Standard BS EN 8509.

What mattress should I use for your cot beds?

Our cot bed made to fit standard mattress size of 140 x70 cm or 120 x 60 cm. please check out these advices on type of mattress. Click Here

Do you offer a product warranty?

Yes, we offer 6 months product warranty on our Babymore products. click here for detail

Where can I get an assembly guide?

All our products are shipped with an assembly guide. To obtain another copy please contact us click here.

Can I return the product if I change my mind?

Yes, we will give refunds for products returned unassembled and in their original packaging within seven days of the delivery date.

How do I care for my furniture?

In order to preserve the beauty of your Babymore furniture we recommend the following:
Avoid placing the furniture in strong sunlight and keep away from direct heat sources.
Wipe up spills immediately with a soft, clean cloth.
If necessary use a mild soap solution and wipe clean with a damp cloth, then dry immediately.
Wipe in the direction of the grain, not in a circular motion.
Do not use strong household cleaners.
Avoid contact with sharp objects and hot liquids
Avoid rubber feet on items, such as radios, computers or telephones.
Use a felt (not plastic) mat to protect furniture surfaces.
Do not open more than one drawer at a time.
When moving the furniture do not drag, always lift and place into position.

Where can I get spare parts?

If you need spares please contact us click here or email us on customerservices@babymore.co.uk, remembering to give your order detail and contact details, or call us on 020 3475 5588.

What delivery service do you offer?

Please check the delivery term when you place order with the stockist, who deliver with their specific carrier service. For Babymore dispatched order, we offer below service

Standard Delivery - We will deliver all stocked items within 3-5 working days.
Premium Delivery - Order before 12noon Monday - Friday for next working day delivery to England & Wales, Part of Scotland.
Please Note: Saturday, Sunday and Bank Holidays do not count as working days.
However these lead times may vary occasionally during periods of increased demand or stock shortages.
For more information on delivery please click here
If you are not home when we attempt to deliver, the driver may leave your parcel(s) with a neighbour. Otherwise the driver will leave you a calling card so you can rearrange the delivery for a more convenient day. Please be aware that our couriers are not allowed to enter your property to deliver your order, therefore please make any arrangements necessary if you need assistance with large or heavy items.

How can I find out when my order will be delivered?

If you’ve placed an order and haven’t been contacted regarding a delivery date then please contact us with your name, address and contact number and where order placed, we will get back to you.

How do I track my order on line?

If you have received a dispatch of order email then please copy your tracking number and track you order on the courier's website. To track your parcel directly with our courier XDP, please click here

If you have any questions which haven't been answered above please use the contact form to ask us and a specialist will get back to you as soon as possible. Contact Form

Support


Need some help? Visit our support page for help on a number of different issue such as payment and delivery.



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Stockist


Find your closest store by visiting out stockist page or order online with a range of different online retailers



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Safety Assurance


Babymore mission is to provide clean, simple, contemporary furnishings made with environmental friendly materials.



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