Babymore

Delivery Information

Here at Babymore, we understand that once you order a new cot bed it can be very frustrating to wait for delivery. Due to the nature of our product, the package is large and heavy, therefore, we have selected XDP to provide the specialist delivery service to our customer.

When we dispatch

Subject to order and its payment received before 3pm, we will dispatch same day. A tracking number will be emailed to you either from us or your retailer.

Where we deliver

England & Wales, Part of Scotland-Next day-Free
Isle of Wight & Scilly Isles-Next day-£7.50
Scottish Highlands-3 days-£20.00
Northern Ireland-3 days-£40.00
Offshore Islands and Isles-3 days-£60.00

Isle of Wight: PO 31-41; Scilly Isles: TR 21-25
Scottish Highlands : AB 1-9/14/21-23/30-45/51-56; IV 1-56; KW 1-14; KA 27-28; PA 20-29; PH 11-40; FK 19-21
Northern Ireland: BT
Offshore Islands & Isles: Eire/Isle of Man/Scottish Islands/Channel Isles.

For security reason we do not deliver to BFPO address, we also reserve the right not to deliver to a communal postal address or PO Box, if this affects your order, we will notify you as soon as possible

We do not ship outside the UK

When we deliver

Our carrier delivers Monday to Friday 7am-7pm, exclude weekend and bank holiday. The delivery must be signed for, and we don’t allow carrier left the parcel at porch or garden.
If your item does not arrive within three working days of receiving dispatch confirmation, please let us know via email or telephone.

How do I track the delivery status

Once dispatched, you should received a dispatch email either from us or retailers, it should contain your consignment no/tracking ID, go to XDP.co.uk, enter delivery post code and the consignment no to check delivery status.

Tips for delivery

Check delivery address provide
If you provide us with a wrong delivery address and delivery has been signed for. Then we can’t be held responsible for any loss you incur as result.

Have help at hand for the delivery.
For furniture delivery, often the package are heavy and large, it is wise to have able person available to move the package into your house. Due to safety reason, the driver is not obliged to help move the deliver into your house.

Check access for delivery
Make sure there is no obstacle access to the house entrance.
If your property is too far away from road access, please let us know before order, since driver may have difficulty, special arrangement may be required for the delivery.

Collection

In line with the details within our standard customer terms and our online customer terms, in certain cases a collection charge may apply for unwanted items, a collection surcharge of £40 apply for each piece.

Support


Need some help? Visit our support page for help on a number of different issue such as payment and delivery.



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Stockist


Find your closest store by visiting out stockist page or order online with a range of different online retailers



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Safety Assurance


Babymore mission is to provide clean, simple, contemporary furnishings made with environmental friendly materials.



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